For those of us who work in the Medical Insurance Field or want to find out more about it.
  • Share Your Knowledge April 4, 2014
    We are looking for some of our fellow Patient Access Reps, ER Registrars, Hospital Admission Clerks and Revenue Recognition Representatives to send us short articles on how you do your job, great resources online for your fellow PARs, educational tips, or just about anything you want to talk about that pertains to your jobs in […]
  • Smoking Can Cost You Your Job October 1, 2013
    Smoking can cost you your job these days. There are more and more companies implementing a ban on hiring anyone who smokes and they are even including a nicotine test in the hiring process. Medical practitioners have been trying to get their patients to quit smoking for a long time and yes, it is a […]
  • Auto and Workers Comp September 1, 2013
    Auto and Workers Comp claims require slightly more information to be collected by the Patient Access Reps and Front Office Medical Clerks when your patients seek treatment for these injuries. First you need to know that the patients are seeking treatment for those particular injuries versus a medical illness. Generally, anyone who has cuts, bruises, […]
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Patient Access Certification


For those who have read my post on Computer Training is essential you may want an update on the CHAA and CHAM exams offered by the NAHAM organization.  They offer the only certification exam for those of us in the Patient Access field.  The first exam is called the Certified Healthcare Access Associates Exam and the second is the Certified Healthcare Access Management exam.  The first one is for those who want to start out being certified.  They do not require that you join their organization in order to take it but you must coordinate taking the exam with a “Trainer” from your place of business that will be your Proctor.  The exam is sent to the Proctor who sees that it is administered properly.  The price is still $100 and most healthcare businesses will reimburse you once you have taken the exam and passed it.  That is if you get tuition reimbursement.  The advantage to the business is that they can claim that they have “certified” Patient Healthcare Access Reps working in their facility.  The benefit to you is that you can take it with you wherever you go.  It also looks pretty good on a resume.  For those who are not associated with a healthcare facility you might want to contact the NAHAM organization directly to see if they can work with you on taking it somewhere else.  The deadline for the next test is November 30, 2009 with the test being taken in January 2010.

The Certified Healthcare Access Management exam is a little harder to qualify for in that you must have a NAHAM member sponsor you for the test and you must have at least a Bachelor’s Degree in Healthcare, Business or a related field or GED or High School diploma and 90 contact hours of professional development courses within the last 3 years.  The cost is $150 for NAHAM members and $300 fo nonmembers.

Both tests are administer on a computer and they cover all areas of Patient Financial accounting including:  admissions, pre-registration, verification of benefits, some reporting and future developments in the field.  You will be given a study guide once your payment is processed.  So the sooner you register the better.  You must have the contact information for the Proctor before you register.

So get out there and register.  Your future is waiting!


Patient Access Rep Certification

Everyone in the medical field has some kind of diploma or certification to prove that they can do their job.  In our field we have some certifications for specific tasks that are done such as coding.  Those in the coding area are generally required to have a certification in medical coding in order to get a job.  It wasn’t always like that.  When I first started in the field anyone who was willing to learn the codes was given the job.  The job didn’t pay as much as it does now and often the coders were the ones who didn’t fit in anywhere else.  Medical coding is generally a solitary job done on the the computer after reading through doctors and nurses notes to determine what the patient had done, what tests were performed and the diagnosis or the reason why the patient was seen.  Medical coding is used in the medical office, clinic and hospitals.  All types of medical and psychiatric medical offices and facilities now require that the coding person be certified and/or educated in the medical coding field in order to ensure that their billing has the correct codes and that they get the most reimbursement for their services.

You can get certified for coding by attending classes at the local community college, sign-up at the local vocational tech school, go online and attend classes or be grandfathered in with many years of experience.  The smaller doctors offices have personnel who have been doing the coding for the billing area for years and have learned through books, articles, attending seminars given by insurance companies, etc.  If they have to get a job elsewhere or move to a larger city they will need to take the certification exam.

Now for the rest of us in the accounts receivable area including admissions, front-office, billing, insurance follow-up, collections and the like are trained “on-the-job”.  I started out as a temp in a hospital because I was taking some accounting courses at the local community college and someone took a liking to me.  I did what I was told, how I was told and had a willingness to learn and to work hard.  It took me 6 months to learn a new aspect of each of the jobs I was assigned until I had them down and was training someone else to do the job before I was moved again.  I ended up working in every phase of accounts receivable including, billing, collections, posting, admissions and precertification.  I also learn to do coding for a psychiatric doctors office and then a facility by reading material from insurance companies and attending seminars.

Today things are still about the same for the insurance follow-up, admissions, and precertification areas.  The billing and coding area have a certification exam sponsors by various groups and insurance companies to improve reimbursements for medical facilities and improve relationships with the insurance companies that the medical facilities are contracted with.  One of the standards that is followed by almost everyone is Medicare.  Medicare determines the basis for what is acceptable for billing including the forms that are used, the codes that are used for procedures, tests and diagnosis and what amount should be reimbursed.  Most of the government insurances including Medicaid, Tricare, ChampVa and Veterans Administration have very similar rules that must be followed in order for the medical facility or doctors office to be paid and at what rate.  Hospitals are required to be certified by the local health department and often are encouraged to follow the standards set out by JCAHO (Joing Commission on Accreditation of Healthcare Organizations). Hospitals are not required to follow their standards but are strongly encouraged to do us.  Most, if not all, private insurance companies have integrated those standards within their own rules as well.  Once you are familiar with Medicare and what they require in regards to collection of patient information, billing, coding and the like you will be able to make small adjustments for the others.

All of this is just to get to the point that we as patient access reps, patient account reps, admission clerks, patient access specialists or whatever your employer uses to call your job does not require certification only knowledge and the willingness to learn.  The problem with that is that we cannot demand a higher paying wage for all of our knowledge.  Sure, if you already have a diploma or years of experience you can go to a new employer and demand a higher starting salary than what a beginner might get but if we are “CERTIFIED” or have a certification in the field we should demand higher pay for our experience and our willingness to take a test to prove we actually know what we are doing.  Once such exam is offered by the NAHAM – National Association of Healthcare Access Management. They offer a 2 certification exams one for the Certified Healthcare Access Associate and another for the Certified Healthcare Access Manager.  They have a PDF Booklet on the requirements for the tests, how much it costs, etc.  I believe that if more of us were willing to take this test we would be able to require better training, get better pay and finally be recognized as a vital part of the medical community!

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